What
A mobile-first laundry service connecting booking, pickup, cleaning, order tracking and delivery in one experience.
02 — SERVICE EXPERIENCE
TAVVRO
Campus laundry,
simplified.
Tavvro is a student-focused, eco-conscious laundry service designed to make campus laundry more flexible, transparent and dependable.
View Full Case Study
01 / Project Overview
Making campus laundry work around student life.
Tavvro reimagines the fragmented hostel laundry experience as one connected service. Students can schedule pickups, understand pricing, follow every stage of an order and receive their clothes through a clear, accountable handover process.
- Flexible booking
- Transparent tracking
- Responsible cleaning
02 / What, Why and How
What, Why and How
Why
Traditional hostel laundry systems often depend on rigid schedules, verbal updates and unclear handovers, leaving students uncertain about their clothes and delivery time.
How
By combining flexible scheduling, weight-based pricing, status updates and verified collection into a simple end-to-end service journey.
03 / Context
Laundry is a small task with repeated friction.
For students living in hostels, laundry is a recurring responsibility managed alongside classes, assignments and campus activities. Existing services often provide limited flexibility, inconsistent communication and little visibility after clothes are submitted.
Current experience
- Fixed or inconvenient collection schedules
- Unclear pricing and delivery timelines
- Limited communication during cleaning
- Risk of mixed-up or misplaced clothes
- Uncertain pickup and return handovers
- Concerns about hygiene and responsible washing
04 / Research and Discovery
Understanding routines before designing screens.
We studied how university students currently manage laundry, where the service breaks down and what creates uncertainty. The research focused on real hostel routines, expectations around hygiene, communication habits and trust during handovers.
- 20+ student conversations
- Contextual observation
- Journey mapping
- Competitor review
- Pain-point clustering
- Service-touchpoint analysis
05 / Key Insights
Key Insights
Students need laundry services to adapt to changing schedules.
Visibility matters because uncertainty begins after clothes leave the student’s hands.
Clear weight and pricing information builds confidence before confirmation.
Reliable handovers are essential for preventing confusion and misplaced orders.
Sustainability becomes meaningful when it is visible in the service, not only mentioned in branding.
06 / Problem Definition
The service was convenient in theory, but uncertain in practice.
University students need a flexible and transparent way to manage laundry because rigid schedules, unclear updates and unreliable handovers create unnecessary stress and reduce trust in the service.
THE DESIGN QUESTIONHow might we create a campus laundry experience that feels flexible, visible and dependable from booking to collection?
07 / User Journey
User Journey
Choose service
Schedule pickup
Add preferences
Review weight and price
Confirm order
Track cleaning status
Receive ready notification
Complete verified collection
08 / Service System
One connected experience across physical and digital touchpoints.
Student experience
Booking, preferences, payment, notifications and order tracking.
Service operations
Pickup management, order identification, weighing, cleaning status and delivery preparation.
Physical touchpoints
Laundry bags, collection counter, order labels and verified handover.
09 / Design Principles
Design Principles
Flexibility
Let students choose times that work around their academic routines.
Visibility
Keep every stage of the laundry journey understandable.
Trust
Make pricing, order identity and handovers clear.
Responsibility
Support efficient washing and more conscious service choices.
10 / Solution
From booking to collection, every step stays visible.
Feature 01
Flexible Scheduling
Students can select a suitable pickup slot instead of depending on one fixed hostel schedule.
Feature 02
Clear Order Setup
Service type, fabric preferences and special instructions are captured before confirmation.
Feature 03
Weight-Based Pricing
Students can understand the service cost through transparent weight and pricing information.
Feature 04
Live Status Tracking
Clear stages show whether an order has been received, is being washed or is ready for collection.
Feature 05
Verified Collection
A clear digital order confirmation supports a more dependable pickup and return process.
Feature 06
Sustainable Choices
Responsible service information helps students understand how more efficient laundry decisions reduce unnecessary resource use.
Explore the original mobile screens in the full case study.
View Full Case Study11 / Visual System
Visual System
The visual system combines a clean mobile interface with approachable green accents, clear status communication and an identity built around responsible campus living.
Identity & illustration
The supplied service artwork shows the Tavvro identity on the counter and laundry bags, grounded in everyday campus life.
Interface system
Visit the original case study for the mobile interface and its visual details.
12 / Final Experience
A calmer and more accountable laundry routine.
The final experience connects scheduling, service preferences, transparent pricing, progress updates and collection into one continuous journey. Tavvro turns laundry from an uncertain hostel task into a service students can understand and manage.
13 / Outcome
Outcome
Qualitative design outcomes · No commercial metrics reported.
- Reduced uncertainty throughout the order journey
- Improved visibility of laundry status
- Clearer pricing and service expectations
- More dependable order identification
- A stronger connection between sustainability and daily behaviour
14 / Reflection
What I learned.
Service design
A strong app experience depends on the operational system supporting it.
Trust
Small moments of clarity can remove significant uncertainty.
Research
Everyday student routines revealed opportunities that a screen-first approach would have missed.
Systems thinking
Digital and physical touchpoints must work together as one continuous experience.